Refund policy

RETURNS & EXCHANGES

MADE-TO-ORDER ITEMS

Every OVADOZE item is made specifically for your order. Because of this, we cannot accept returns or exchanges for:

• Selecting the wrong size or color  
• Changes of mind  
• Accidental orders  
• Incorrect or incomplete shipping information  

Please review the product description and size guide carefully before placing your order.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted or different from what you ordered, contact us within 14 days of delivery.

Please include:

• Your order number  
• A description of the issue  
• Clear photos or video showing the entire item and the problem  
• A photo of the shipping label, if available  

Once the issue has been reviewed and approved, we will provide a replacement or refund at no additional cost.

ORDER CHANGES AND CANCELLATIONS

Contact us immediately if you need to change or cancel an order. Because orders move into production quickly, changes and cancellations are not guaranteed once production has started.

INCORRECT ADDRESSES

Customers are responsible for providing a complete and accurate shipping address. OVADOZE is not responsible for packages that cannot be delivered because incorrect or incomplete information was entered at checkout. Additional shipping charges may apply if a package must be resent.

REFUNDS

Approved refunds will be returned to the original payment method. Processing time depends on your bank or payment provider.

Please do not mail an item back unless you receive return instructions from OVADOZE first.

To report an order issue, visit our Contact page and include your order number.